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Customer Service

Warranty Information

HVAC Service Documents

Recommended Charging Procedure
Charge Determination
Basic Troubleshooting
R134a and PAG Oil Handling
Compressor Oil Handling
Compressor Troubleshooting
Blower Motor
Glossary of Common HVAC components

Gauge Diagnostics

Using Gauges for Troubleshooting
Air in cooling system (insufficient suction)
Defective expansion valve
Excessive refrigerant
Insufficient compressor operation
Insufficient refrigerant
Moisture Intrusion
Refrigerant does not circulate

Summary Table of Gauge Diagnostics

Warranty General Statement

Perrin manufacturing HVAC products are built in accordance with specific standards. Conformance with these standards requires that the product be used as intended and certain precautions are taken by the user and installation parties.

The Limited Warranty strictly covers manufacturing defects in materials and workmanship in products. All product warranty claims are processed through Perrin Manufacturing, Inc. located at 5610 Perkins Road, Alliance, NE 69301.

The Limited Warranty is valid from date of purchase by the original purchaser for a period of 12 months. Proof of purchase is required. Perrin Manufacturing, Inc. shall be under no liability for defects on products that have been improperly used or stored or which have been repaired, adjusted or altered by any unauthorized agents.

For specific questions call the main number at 308-762-2975 and ask for a Customer ServiceRepresentative or fill out the "Request Information" form below.

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ISO 9001:2008 News

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Perrin Manufacturing is committed to providing you with superior products and services; we renew this pledge through continual improvement of our products and motivation of our staff.

We faithfully comply with all of the requirements of our ISO 9001:2008 Quality Management System, the most current edition of the standard. Beyond that, our highly trained quality staff persistently search for new ways to improve the effectiveness of our system.
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